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| The Cylance installers provided by University IT are designed to automatically remove Sophos and install Cylance for you, but sometimes they don't successfully remove Sophos. These instructions will include explicit instructions for removing Sophos manually before you install Cylance. | The Cylance installers provided by University IT are designed to automatically remove Sophos and install Cylance for you, but sometimes they don't successfully remove Sophos. As such, these instructions will include explicit instructions for removing Sophos manually before you install Cylance. |
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| == Windows 7 == | == Windows 7 & 10 == |
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| 1. Open the start menu (click the Windows icon in the bottom left corner of your desktop) and select "Control Panel". | 1. Open the start menu (click the Windows icon in the bottom left corner of your desktop) and select "Control Panel". Windows 10 users will find "Control Panel" listed under "Windows System" near the bottom of the program list. |
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| == Mac OSX (10.9 and newer == 1. Open a web browser and download the Sophos uninstaller and Cylance installers from here (this link only works from the UR network): http://www.cvs.rochester.edu/cvspriv/downloads/Cylance/Remove_Sophos_Mac.zip http://www.cvs.rochester.edu/cvspriv/downloads/Cylance/Cylance_Mac.pkg |
Installing Cylance (and removing Sophos)
The Cylance installers provided by University IT are designed to automatically remove Sophos and install Cylance for you, but sometimes they don't successfully remove Sophos. As such, these instructions will include explicit instructions for removing Sophos manually before you install Cylance.
Windows 7 & 10
1. Open the start menu (click the Windows icon in the bottom left corner of your desktop) and select "Control Panel". Windows 10 users will find "Control Panel" listed under "Windows System" near the bottom of the program list.
2. In the control panel window, click on the "Program & Features" control panel.
3. In the "Program & Features" control panel, you should see three programs related to Sophos..."Sophos AutoUpdate", "Sophos System Protection", and "Sophos Anti-Virus". You will need to right-click on each program, one at a time, and select the "Uninstall" option. Uninstall the three programs in this order:
- Sophos Anti-Virus (you will be prompted to restart the computer when this completes...select "NO")
- Sophos System Protection
- Sophos AutoUpdate
Once the uninstall of "Sophos AutoUpdate" is complete, please restart your computer.
4. After rebooting, open a web browser and download the Cylance for Windows installer from here (this link only works from the UR network):
http://www.cvs.rochester.edu/cvspriv/downloads/Cylance/Cylance_Windows.exe
5. Run the installer (the installer is self-explanatory and needs no further instruction). When it completes it may ask to reboot your computer. Please do so.
6. Upon reboot you should see a green shield icon in the system tray (bottom right corner of your desktop). That's the Cylance icon. If you left-click on it, it will bring up a status window...any quarantined programs will be displayed under the "Threats" menu. You can't make any changes to the program itself, only view its status. If any applications have been put into quarantine by accident, please contact Chris Freemesser to have them removed from quarantine.
Mac OSX (10.9 and newer
1. Open a web browser and download the Sophos uninstaller and Cylance installers from here (this link only works from the UR network):
http://www.cvs.rochester.edu/cvspriv/downloads/Cylance/Remove_Sophos_Mac.zip
http://www.cvs.rochester.edu/cvspriv/downloads/Cylance/Cylance_Mac.pkg