Installing Cylance (and removing Sophos)

The Cylance installers provided by University IT are designed to automatically remove Sophos and install Cylance for you, but sometimes they don't successfully remove Sophos. These instructions will include explicit instructions for removing Sophos manually before you install Cylance.

Windows 7

1. Open the start menu (click the Windows icon in the bottom left corner of your desktop) and select "Control Panel".

2. In the control panel window, click on the "Program & Features" control panel.

3. In the "Program & Features" control panel, you should see three programs related to Sophos..."Sophos AutoUpdate", "Sophos System Protection", and "Sophos Anti-Virus". You will need to right-click on each program, one at a time, and select the "Uninstall" option. Uninstall the three programs in this order:

- Sophos Anti-Virus (you will be prompted to restart the computer when this completes...select "NO") - Sophos System Protection - Sophos AutoUpdate

Once the uninstall of "Sophos AutoUpdate" is complete, please restart your computer.