Settings for Thunderbird

This document describes setting up Thunderbird to use the IMAP mail protocol. If you choose to use POP instead, please see O365ThunderbirdPop.

For Thunderbird, we will add your O365 account (<your_RC_AD_username>@ur.rochester.edu) to the program and then delete the old account.

Adding your new account to Thunderbird

1. Open Thunderbird. Click on "Tools" at the top of the screen, and select "Account settings". Windows users: If you do not see a "Tools" option at the top of the screen, click on the icon immediately to the left of the search field...the icon has three horizontal lines. This will open up a menu. In that menu, click on "Options..." and select "Menu Bar". The menu bar will then appear at the top of your screen.

2. In Account Settings, click on the "Account Actions" button in the bottom left corner, and select "Add Mail Account". In the resulting window, Enter your real name in the "Your Name" field, your O365 e-mail address (<your_RC_AD_username>@ur.rochester.edu) in the "Email Address" field. and your e-mail password in the "Password" field. Click Continue/Next.

3. The wizard will now attempt to configure your mail account automatically, but it usually fails to do this correctly, so click on the "Manual Config" button. Change the settings to appear as follows:

Incoming:

IMAP

outlook.office365.com

993

SSL/TLS

Normal password

Outgoing:

SMTP

smtp.office365.com

587

STARTTLS

Normal password

Username:

<your_RC_AD_username>@ur.rochester.edu

IMPORTANT: By default, Thunderbird will put a period at the beginning of the server names (ie: .outlook.office365.com). DELETE THIS LEADING PERIOD.

4. Once set, click on the "Done" button. You should now be returned to the "Account Settings" window. Click "OK" to close it.

5. You should now be in the main Thunderbird window, with your new account appearing in the column on the left (with the Inbox and Trash folders specific to this account underneath it). Right-click (or control-click if you have a single-button Mac mouse) on the address itself and select "Get Messages" from the menu. If you see new e-mail appear in the Inbox directly underneath your e-mail address, your new account is working.

6. You should now try sending an e-mail using your new account. Click on the "Write" icon in the top of the main Thunderbird window to begin composing a new message. If you click on the "From" field in the new message window, you'll now see that you can choose which account to send this e-mail from. Select your NEW account. Send a test e-mail to yourself...if it sends okay, and you receive the e-mail okay, then your new account is fully functional.

7. Once your e-mail is migrated from our old server to O365, you will need to "subscribe" to any mail folders you may have created on the old mail server. To do this, right-click on your O365 e-mail address in the column on the left and select "Subscribe". In the resulting window, you should see all of the e-mail folders that were on our old server. Select them and click the "Subscribe" button so they appear in Thunderbird.

To delete your old account from Thunderbird

Once you're sure that your new mail account is working properly, you need to delete your old e-mail account from Thunderbird (since it's no longer usable). To do this...

1. Open Thunderbird. Click on "Tools" at the top of the screen, and select "Account settings". Windows users: If you do not see a "Tools" option at the top of the screen, click on the icon immediately to the left of the search field...the icon has three horizontal lines. This will open up a menu. In that menu, click on "Options..." and select "Menu Bar". The menu bar will then appear at the top of your screen.

2. In Account Settings, click on your old e-mail address in the column on the left, then click on the "Account Actions" button in the bottom left corner. Select "Remove Account" from the menu. When Thunderbird asks if you're sure you want to do this, click the "OK" button. Your old account will be removed from Thunderbird, and you should be all set.


iPhone/iPad

These instructions presume that you have your device configured to use the IMAP protocol.

1. Open the "Settings" app on your device. Scroll down to "Mail, Contacts, Calendars" and tap on it.

2. At the bottom of the "Accounts" section, tap on "Add Account".

3. At the bottom of the account types list, select "Other".

4. At the "Other" screen, tap on "Add Mail Account".

5. In the resulting window, enter:

Name - your full name

Email - your O365 e-mail address (<your_RC_AD_username>@ur.rochester.edu)

Password - your O365 e-mail password

Description - Whatever you want to call this account

6. Tap "Next" to continue.

7. In the resulting window, tap on "IMAP" to select an IMAP account. Scroll down to the "Incoming Mail Server" section and enter the following:

Host Name outlook.office365.com

User Name your O365 e-mail address (<your_RC_AD_username>@ur.rochester.edu)

Password your O365 password

8. Scroll down to the "Outgoing Mail Server" section and enter the following:

Host name smtp.office365.com

User Name your O365 e-mail address (<your_RC_AD_username>@ur.rochester.edu)

Password your O365 password

9. Tap 'Done', and iOS will spend several seconds verifying the settings. Once it does, there will be a new window with two sliders regarding e-mail and notes. Set the slider to "on" (green) for mail, but off for notes. Tap 'Save' when done.

10. If iOS comes back and says your account has been saved, then you're done. Open the Mail app and you should be good to go. Once your account is working, you should go back into the "Mail, Contact, and Calendaring" settings and delete your old BCS/CVS account.


K-9 Mail for Android

These instructions presume that you have your device configured to use the IMAP protocol and you've just installed K-9 Mail for the first time.

1. Run K-9 Mail. Enter your O365 e-mail address and password, then tap the "Manual Setup" button.

2. Select "IMAP" from the list of possible account types.

3. In the "Incoming server" section, make the settings as follows:

IMAP server: outlook.office365.com

Security: SSL/TLS

Port: 993

Username: <your Office365 e-mail address>

Authentication: Normal password

Password: <your Office365 password>

Then tap the "Next" button.

4. K-9 should verify the settings, then display the "Outgoing server settings". Make the settings as follows:

SMTP server: smtp.office365.com

Security: STARTTLS (always)

Port: 587

Require sign-in: checkmark this box

Authentication: Normal password

Username: <your O365 e-mail address>

Password: <your O365 password>

5. Click "Next". K-9 should verify the settings, then show you an "Account options" window. You can make changes if you like, but the default settings are fine. Tap the "Next" button.

6. You'll now see the "You're almost done!" window. Give the account an appropriate name and enter your full name where indicated, then tap "Done".

7. That's it. If you tap the name of your account on the "Accounts" page (which should now be displayed), your O365 inbox should appear. If it does, you're all set.

ComputerHelp: O365Imap (last edited 2018-01-24 18:12:30 by WikiAdministrator)

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