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---- '''Problem:''' Somebody sent me an e-mail, but I never received it. '''Answer:''' The very first thing you should do is see Office365's "Clutter" feature is enabled, and disable it. Since Clutter manipulates incoming e-mail, it may have automatically moved the e-mail into a folder without telling you, making it appear as if the e-mail never arrived. Instructions for disabling Clutter so can be found here: O365KillClutter |
Troubleshooting help for Office365 e-mail
Problem: Somebody sent me an e-mail, but I never received it.
Answer: The very first thing you should do is see Office365's "Clutter" feature is enabled, and disable it. Since Clutter manipulates incoming e-mail, it may have automatically moved the e-mail into a folder without telling you, making it appear as if the e-mail never arrived. Instructions for disabling Clutter so can be found here: O365KillClutter
Problem: I just migrated to Office365, and I find that I cannot log into the OWA web interface with my NetID.
Answer: UR employees actually have two different sets of credentials for logging into UnivIT-managed systems...your NetID and your Active Directory (AD) credentials. One of the two is used to log into any given system. There are separate sets of AD credentials for River Campus and the Med Center. In the case of Office365, we're talking about River Campus (RC) AD credentials.
Typically, your NetID and your AD credentials are the same, but sometimes they are different. In the case of not being able to log into OWA, the problem is usually caused by your RC AD password being different than your NetID password.
To fix this problem, you'll want to synchronize the two accounts. Go to http://myidentity.rochester.edu and log in with your NetID. Select the 'Change Password' option, and create a new password for your accounts. This will automatically synchronize your NetID and AD credentials.
Problem: Somebody sent me an e-mail with an attachment, and when I received it the attachment was missing.
Answer: Office365 blocks certain types of file attachments to prevent malware from spreading. A list of blocked attachment types can be found here: https://support.office.com/en-us/article/Blocked-attachments-in-Outlook-3811cddc-17c3-4279-a30c-060ba0207372#__attachment_file_types
Problem: I'm using O365 with an IMAP client, and it takes several seconds for every e-mail to successfully send.
Answer: This is expected behavior. The O365 mail environment has to interact with servers here at UR to authenticate users, and that interaction creates a delay of several seconds during the sending process. Some mail clients hide this delay so it's not obvious to users, while other mail clients don't.
Problem: I just migrated to O365, and I get two copies of every e-mail sent to me.
Answer: Check your O365 account to see if you have it set up to autoforward e-mail to the BCS/CVS mail server. If you do, turn off the autoforward, as this is the source of the duplicates. Those who had an O365 account before the migration (like most grad students) may have set this up years ago and forgotten about it.
Problem: Some/none of the e-mail being sent to my old BCS/CVS address is appearing in my O365 Inbox.
Answer: First, check with me to determine if the e-mails are being successfully autoforwarded to O365. Assuming the autoforward is working properly, the problem may be that O365 is marking your e-mails as junk.
Log into the OWA webmail interface:
Once logged in, click on the "More" option under the "Folders" heading in the left column. A list of folders will appear, with one called "Junk Email" appearing towards the bottom of the list. See if the missing e-mails are in there. If they are, right-click on each one and mark it as not being junk/spam. This will "whitelist" the senders so future e-mails are delivered to your Inbox.